Privacy statement.
Plain English, because that is how we write everything: we collect only what you give us, we use it only to do the work you asked about, we store it encrypted, and we delete it when it is no longer needed — or when you ask. Last updated 2 July 2026.
What we collect
Information you choose to give us: contact details (name, email, phone) submitted through our enquiry form or tools; business and financial details you enter into tools such as the Guided Valuation Estimate; and documents you upload (for example, financial statements or management accounts). We do not buy data about you and we do not collect information from your device beyond what is needed to serve the site.
Why we collect it
To respond to your enquiry, prepare the indicative guide or scoping output you requested, assess whether a formal valuation engagement makes sense, and — if you engage us — carry out that engagement. We do not use your information for advertising and we do not sell or rent it to anyone.
How it is stored and protected
Submissions travel over an encrypted connection (TLS/HTTPS). Uploaded documents and submission details are stored encrypted at rest (AES-256) in private, access-controlled storage on Cloudflare infrastructure, accessible only to Prismi. Formal engagement working files are retained for 10 years in line with professional standards; everything else follows the retention rules below.
How long we keep it
Tool submissions (including uploaded documents) are automatically deleted from storage after 90 days unless a formal engagement proceeds. Enquiry emails are retained as ordinary business correspondence. You can request earlier deletion at any time — email [email protected], quote your reference if you have one, and we will delete the submission and confirm.
Who can see it
Prismi personnel involved in responding to you. Our infrastructure providers (for example Cloudflare, and our email delivery provider) process data on our behalf under their own security and privacy obligations. We do not disclose your information to anyone else unless you ask us to or the law requires it.
Your rights
You may ask what information we hold about you, ask us to correct it, or ask us to delete it (subject to records we are legally or professionally required to keep). Contact [email protected]. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).